EXTRA 5% OFF SUMMER SALE*
USE CODE 'SUM5' IN THE SHOPPING CART TO APPLY YOUR DISCOUNT
OFFER RUNS UNTIL 1st SEPTEMBER 2026
*Minimum spend £100, online orders only
Delivery Terms
Stocked items are normally delivered in 1-8 working days of receiving the order. Saturday, Sunday and Bank Holidays are not classed as working days. To be advised if different. Our average delivery time is within 5 days according to REVIEWS.io.
'FREE SHIPPING ON THIS ITEM' Only On Certain Items Where Shown, refers to Mainland UK ONLY with some exceptions.
Where Delivery is not Free, the following charges apply for Mainland UK Only (excluding some large/bulky items):
STANDARD DELIVERY CHARGES:
£6.99 Orders Under £50.00
£9.99 Orders £50.00 to £150.00
£14.99 Orders £150.00 to £300.00
£19.99 Orders £300.00 to £500.00
£24.99 Orders £500.00 to £2,000.00
Orders Delivered Free Over £2,000.00
Please Note: Some items attract a higher shipping fee due to weight, size or if coming direct from the supplier.
Different rates apply to:- Highlands & Islands, Channel Islands, Northern Ireland, Republic of Ireland, Europe, USA & Rest of the World. Post codes that maybe affected mainly for larger parcels:- AB, BT, DD, EC, EX, IV, KW, PA, PH, PL, SA, TA, TQ, TR, WC.
Parcelforce Zone 2 only. There is an additional charge of £16.00 for the following areas:- Highlands & Islands. Post codes that are affected:- AB31, AB33-38, AB45, AB52-56, FK17-21, HS, IV1-3, IV10-32, IV36, IV40-49, IV51-56, IV99, HS, KA27-28, KW, PA20-49, PA60-80, PH17-26, PH30-44, PH49-50, ZE.
Parcelforce Zone 3 only. There is an additional charge of £20.00 for the following areas:- Northern Ireland, Isle of Man, Isles of scilly. Post codes that are affected:- BT, IM, TR21-25.
Parcelforce Isle of Wight only. There is an additional charge of £8.00 to PO30-41.
We also use DX, DPD and a variety of other carriers to suite the parcel and location. These have seperate charges, in some case very similar to Parcelforce charges above. We will advise accordingly. This is a very bespoke service to suit the best interests for both parties.
ULTRAHEAT/AEON products. There is an additional charge of £30.00 to the following post codes from the supplier: AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA, PH, TD & ZE. There is an additional charge of £42.00 to the following post codes from the supplier: BT.
Some Larger/Fragile items might incure a higher delivery price than the price shown to Highlands & Islands, Channel Islands, Northern Ireland, Scotland and other parts of the UK. Brands most affected are Hudson Reed (shower cubicles, furniture, radiators etc.), Nuie (shower cubicles, furniture, radiators etc.), Carron Phoenix (granite & ceramic sinks). There might be Extended delivery times using an independant 1 or 2 man service. We will let you know before booking this in to give you chance to accept any additional cost.
For Deliveries to Non mainland UK please contact Doncaster Kitchen & Bathroom Studio.
Items sent from ourselves will include a copy of the invoice, unless otherwise requested. i.e. we can leave the invoice out if the items are to be sent to a third party. Invoices can be sent via email on request.
If there is no one in when delivery has been arranged/pre booked, then there may be an additional charge for redelivery. This will be to the carrier/couriers discretion. You will be advized if this is the case.
If ordered items need cancelling, then we MUST be emailed to confirm cancellation ASAP after ordering. If the item has already been despatched or is to late to stop the despatch, the customer must return at their own cost as in our returns policy below.
RETURNS
Any unwanted goods must notified by email only and returned within 14 days of notification (10% restocking charge if returned without an email notification). Customer to arrange/pay for the return of the goods.
When returning either back to ourselves or any alternative return address that you have been given, we require the tracking details. Please send the tracking number and the carrier used via email.
30% Restocking charge if sent back after 14 days of receiving the goods, once notified by email of unwanted/incorrectly ordered goods & less than 28 days. Customer to arrange/pay for the return of the goods.
For Items/Orders Under £42.00, a Full Refund of any items returned is given excluding carriage paid when ordered (or the cost paid by DKB-Elegance on Free of Charge Deliveries) is deducted if we are notified within 14 days by email of unwanted/refused delivery/incorrectly ordered goods, then returned.
For Items/Orders Over £42.00, a Full Refund is given including the cost of carriage paid if we are notified within 14 days by email of unwanted/refused delivery/incorrectly ordered goods, when returned.
Where extra charges have been incured by ourselves for Large/Bulky/Fragile items, then the full amount of the item purchased only will be refunded for unwanted/incorrectly ordered items. e.g. FRANKE OMNI TAP costing for example £1,150.00 with FREE SHIPPING. We incure charge of £20.00 from PARCELFORCE, therefore a refund of £1,130.00 will be give less any discount Voucher Codes used etc. Where a Large/Bulky/Fragile items shows a charge, e.g. £39.99, then this will be deducted as above etc.
Customer to arrange/pay for the return of the goods.
Exceptions to the rule below:
Any Items sent direct from Eastbrook, RAK, Impey/Coram don't accept 3rd party returns, so all returns are arranged and collected by Eastbrook, RAK, Impey/Coram. We will obtain a quotation from them for the cost of collection & restocking to give you the choice whether you want to go ahead or not i.e. value of refund as follows: total price paid for the delivered items, less pallet/supplier charge paid for the original delivery, less the cost of collection & restocking (applicable 14 days after delivery).
Items returned back to ourselves due to non delivery or non pick-up will incur a charge as per our STANDARD DELIVERY CHARGES shown on the link: https://www.dkb-elegance.co.uk/content.asp?ContentID=2 at the time of ordering.
Special Orders (items made to the customers specification or an item not displayed on the website) cannot be cancelled once the order has been processed for manufacturing. We will not accept Special Orders back unless faulty. Items marked as SPECIAL ORDER normally showing as 1-2 weeks delivery if ordered incorrectly will be subject to a 50% restocking charge within 28 days of receiving the items.
Bulk Orders, normally 10+(larger items 5+) will incure a minimum 10% (30% after 14 days) restocking charge as they have been ordered specially.
Any goods including the packaging when returned must be in a re-saleable condition for a refund. If not, part/no refund will be given. No refund will be given if the item has been used, fitted, or attempted to be fitted. When unwanted items are returned to our supplier whether sent back by the customer or where the supplier has arranged collection of any unwanted items, then a refund will only be given when we have been credited by the suppler (this will be proof that items have been returned back for resale as new).
We will not accept unwanted goods back after 28 days of receiving them.
DAMAGED GOODS
As with any other company who ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. Currently breakages happen to under 1% of our shipped items.
We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.
What to do if your item is damaged:
It is very important that you check your goods upon arrival. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage.
Any item should be checked for faults prior to fitting. Faulty items must not be fitted. Once fitted, the item is deemed to have been accepted and hence cannot be returned. The item still has the manufactures guarantee.
We will then arrange for a replacement item to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement.
Alternatively you can call us on 01302 730252 to log your damaged item, and we will then guide you through sending the photographs and information.
Please be assured that we will try our upmost to replace items that have been delivered damaged during transport if reported to us within 48 hours from receipt of the items to the delivery address when ordered. If reporting delivery damages after 48 hours of receipt of the items we cannot guarantee replacements.
All goods are to be returned in their original packaging for a refund, otherwise they will have been deemed to be of satisfactory quality and fit for use/purpose to have disposed of the packaging in the 1st place. Items reported damaged, but found not to be will have a collection charge deducted from the refund.
MISSING ITEMS
Items that are late arriving or go missing can take up to 4 weeks to get resolved. On rare occasions when this happens we ask the customer to be patient whilst this is being looked into. We try our best to get any missing items found. In some cases, we ask the customer to order the same item again and refund in full once the missing/lost item has been returned to us or declared lost by the delivery company.
PRIOR TO INSTALLATION
We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. If you do not check that your delivery is correct before installation starts, we will not be accept liability for any additional costs that you incur while any product issues are resolved.
REFITTING COSTS
DKB Elegance/Doncaster Kitchen & Bathroom Studio are not liable for any refitting costs of any goods that become faulty after any period of time. All goods are sold on a SUPPLY ONLY basis. Many items can be easily changed by the purchaser or as a good will gesture by the installer as they have already been paid for the work and will be seen as a 'call back'. In some cases the Manufacturer will supply a replacement item FOC, where by the initial item purchased can be kept for spares. We will endevour to help as much as we can.
