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Spring SaleSpring SaleAUTUMN SALE: EXTRA 5% OFF EVERYTHING*
USE CODE 'AUTUMN18' IN THE SHOPPING CART TO APPLY YOUR DISCOUNT
OFFER RUNS UNTIL 3RD DECEMBER 2018
*online orders only

Returns Policy

RETURNS

For Items/Orders Under £42.00, a Full Refund of any items returned is given excluding carriage paid when ordered (or the cost paid by DKB-Elegance on Free of Charge Deliveries) is deducted if we are notified within 14 days of unwanted/refused delivery/incorrectly ordered goods, then returned.

For Items/Orders Over £42.00, a Full Refund is given including the cost of carriage paid if we are notified within 14 days of unwanted/refused delivery/incorrectly ordered goods, when returned. 

Where extra charges have been incured by ourselves for Large/Bulky/Fragile items, then the full amount of the item purchased only will be refunded for unwanted/incorrectly ordered items. e.g. KUBEX SOLO BATH costing for example £1,162.00 with FREE SHIPPING. We incure charge of £30.00 from KUBEX, therefore a refund of £1,132.00 will be give less any discount Voucher Codes used. Where a Large/Bulky/Fragile items shows a charge, e.g. £36.00, then this will be deducted as above.

Customer to arrange/pay for the return of the goods.

25% Restocking charge if sent back after 14 days of receiving the goods, once notified by email of unwanted/incorrectly ordered goods & less than 30 days. Customer to arrange/pay for the return of the goods.

25% Restocking charge if sent back without notification within 30 days of receiving the goods.

We will not accept goods back after 30 days of receiving them unless by agreement. 

Special Orders cannot be cancelled once the order has been processed for manufacturing.

Bulk Orders, normally 10+(larger items 5+) will incure a minimum 10% (25% after 14 days) restocking charge as they have been ordered specially.

Any goods including the packaging when returned must be in a re-saleable condition for a refund. If not, part/no refund will be given.

DAMAGED GOODS

As with any other company who ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. Currently breakages happen to under 1% of our shipped items.

We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.

What to do if your item is damaged:

It is very important that you check your goods upon arrival. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage.

We will then arrange for a replacement item to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement.

Alternatively you can call us on 01302 730252 to log your damaged item, and we will then guide you through sending the photographs and information.

Please be assured that we will always replace goods that have been damaged during transport if reported to us within 2 days and the goods have been signed for as damaged.

All goods are to be returned in their original packaging for a refund, otherwise they will have been deemed to be of satisfactory quality and fit for use/purpose to have disposed of the packaging in the 1st place.